At AFRily Scented Candles, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to assist you.
Returns
Eligibility for Return:
You have 72 hours from the time of delivery to initiate a return.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Proof of purchase is required for all returns.
Non-Returnable Items:
Used or partially burned candles.
Custom or personalized products.
Items purchased on sale.
Refunds
Process:
Once we receive your returned item, we will inspect it and notify you of the status.
If approved, the refund will be processed according to PesaPal’s refund policies, which can be found here.
Non-Refundable Fees:
Shipping or delivery fees are non-refundable.
If the return is due to customer preference, the cost of return shipping will also be deducted from the refund.
PesaPal Refund Policies:
Refunds will be processed based on the guidelines provided by PesaPal. Please review their Terms and Conditions for further details on refund timelines and policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email] and return the item to: AFRily Scented Candles, Star Mall, Shop No. A10, Nairobi, Kenya.
Shipping Costs
Return Shipping:
You will be responsible for paying your own shipping costs for returning your item unless it was defective or damaged upon delivery.
Shipping fees are non-refundable, even if a refund is issued for the product.
Exchange Shipping:
If the item is defective or damaged, we will cover the shipping costs for the exchange.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
