Welcome to AFRily Scented Candles. By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases or using our site.
1. General
These Terms and Conditions govern your use of AFRily Scented Candles’ website and any associated services. By accessing or using our website, you agree to these terms in full. If you disagree with any part of these Terms and Conditions, you must discontinue the use of our site immediately.
2. Products
Product Descriptions:
We strive to provide accurate descriptions of our products. However, slight variations in color, scent, or appearance may occur due to the handmade nature of our candles. AFRily Scented Candles does not guarantee that the product images on the website will perfectly reflect the actual item received.
Pricing:
All prices listed on the website are in Kenyan Shillings (Ksh) and include applicable taxes unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.
Availability:
We make every effort to keep our stock information up-to-date. However, in rare cases, products may be out of stock or unavailable after you place your order. If this happens, we will inform you and provide an alternative or a refund.
3. Orders and Payments
Order Confirmation:
After placing an order, you will receive an email confirming the details of your purchase. This email serves as an acknowledgment of your order but does not constitute acceptance.
Payment Methods:
We accept secure payments through third-party platforms such as PesaPal. By providing your payment information, you agree to the applicable terms and conditions of PesaPal. AFRily Scented Candles does not store your payment details.
Order Cancellation:
We reserve the right to cancel orders at any time for reasons such as product unavailability, errors in product information, or fraudulent activity. If your order is canceled, you will be notified and refunded promptly.
4. Shipping and Delivery
Shipping:
We deliver within Kenya and internationally as specified on our website. Delivery times may vary depending on the destination and availability of products. We are not responsible for delays caused by third-party delivery services.
Delivery Fees:
Shipping fees are calculated at checkout and are non-refundable, as stated in our Refund and Returns Policy.
Delivery Issues:
If there are any issues with the delivery of your order, please contact us within 72 hours of the expected delivery date, and we will do our best to resolve the issue.
5. Refunds and Returns
Return Policy:
Returns are accepted within 72 hours of receiving your order, provided the product is unused and in its original packaging. Please refer to our Refund and Returns Policy for more details.
Refunds:
Refunds will be processed based on PesaPal’s refund policies, as outlined in our Refund and Returns Policy. Shipping fees are non-refundable.
6. Intellectual Property
Content Ownership:
All content on our website, including text, images, logos, and designs, is the property of AFRily Scented Candles unless otherwise stated. Unauthorized use of this content is prohibited.
Trademark:
“AFRily Scented Candles” and all related logos are trademarks of AFRily Ventures Limited. You may not use these trademarks without prior written permission.
7. Limitation of Liability
Product Usage:
AFRily Scented Candles is not liable for any damages, injuries, or losses resulting from the improper use of our products. Always follow the safety instructions provided with each candle.
Website Access:
We do not guarantee that our website will be available at all times. We are not responsible for any technical issues, interruptions, or downtime that may occur.
Third-Party Links:
Our website may contain links to third-party sites, such as social media platforms or payment gateways. We are not responsible for the content or services provided by these third-party websites.
8. User Conduct
By using our website, you agree to:
Provide accurate and truthful information.
Not engage in any fraudulent activity or misuse of our services.
Refrain from using the website for any unlawful or harmful purposes.
We reserve the right to terminate your access to our website and services if we suspect any violation of these terms.
9. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from your use of our website or services shall be subject to the exclusive jurisdiction of the Kenyan courts.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after such modifications signifies your acceptance of the updated terms.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
